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Travel Advisory: Coronavirus (COVID-19)

As the coronavirus (COVID-19) situation develops in New Zealand, we are monitoring it closely and following Ministry of Health guidelines to keep our staff and our customers safe.

Public transport has not been linked to any confirmed or suspected cases of COVID-19, and Ministry of Health officials have confirmed there is no issue with coach travel. However, we know COVID-19 has affected travel plans for some. Here is the latest information on Gray Line day tour services at this time.

Day Tours

Due to the current international travel restrictions, we have made the difficult decision to suspend a number of our day tours until 30 June. 

Gray Line day tours suspended from 22 March

  • Day tours from Auckland (including Auckland city sights tours)
  • Day tours from Rotorua

Gray Line day tours suspended from 24 March

  • All Milford Sound day tours

Gray Line Tours suspended from 29 March

  • Mt Cook day tours between Christchurch and Queenstown

Operation of the affected tours is suspended until Tuesday 30 June. If you have reservations on any affected tours, you will receive a cancellation notification from our contact centre. The 30 June date to resume our tours will be reviewed regularly as the situation evolves. If you have Gray Line tour reservations on or after 1 July, they are unaffected by this suspension of service.

Health and Safety

We’ve enhanced our cleaning procedures. Coaches are cleaned on a regular basis with commercial-strength disinfectants, and we’re rolling out onboard cleaning kits to our coaches to allow mid-service cleaning where required.

Changing your travel plans

We’re offering fare flexibility to passengers who need to change their plans due to COVID-19. We will happily transfer your booking to a later date at no extra charge.

What you can do to help

Just arrived? Most travellers arriving in NZ are required to self-isolate for 14 days.

Handwashing is the best way to keep yourself and others safe during your travels. Wash and dry your hands carefully after touching public surfaces, and before and after eating. Practice cough hygiene – cover your nose and mouth with a tissue or cough into the crook of your elbow.

If you think you’ve been exposed

If you think you or one of your group may have been exposed to COVID-19, or have symptoms like a fever, cough or shortness of breath, please do not travel. We advise you NOT to go to a doctor (GP) or medical clinic. Instead you should call your health care provider, or you can call NZ Healthline on 0800 611 116 for free 24/7 health advice.

Thank you for your support, patience and understanding during this challenging time. This page will be kept updated with our latest information.

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